Help and Support
Frequently asked questions
If you need help or have any questions on our products you'll find answers to our commonly asked questions below.
Orders placed before 3pm Monday - Friday are dispatched the same day. Orders at the weekend are processed and posted on Monday.
We ship worldwide. There's a few exceptions, including Africa and Nigeria.
For single items, we do not offer tracking information. For larger orders sent as parcels we generally do provide access to parcel tracking.
95% of our items are received within 1 working day. Please email us if you have not received your order within 5 working days. Please note: Royal Mail require us to wait 14 days before we can raise any form of claim.
Yes, please email us quoting your order number. Note: Cancellations can only be processed via email.
Please see our returns information for steps on returning an item.
Yes, please email us and we'll see whether we can source it.
Yes, all transactions are over SSL (secure), indicated by the padlock at the top of your browser. We do not store any payment data relating to your transaction.
From 3rd Janauary we now use lite sleeve packaging for all our items. This is to reduce the size of your package and the cost associated. If you would prefer a jewel case, please select at checkout.
Contact one of the team, we're here to help.